At Nature Planet, we take pride in offering you the best organic products like honey, dried fruits, Keshar (saffron), murabba, and other superfoods. We are committed to your satisfaction, and we understand that sometimes, things may not go as expected. That’s why we’ve created a simple and transparent return and refund policy to make your experience with us smooth and hassle-free.
Our Return Policy
If you’re not 100% satisfied with your purchase, don’t worry! We accept returns within 7 days of delivery, provided the products are unused, unopened, and in their original packaging. Our goal is to ensure you are completely happy with our organic food products.
- Products Eligible for Return: You can return any item from our selection of organic honey, dried fruits, Keshar, murabba, and superfoods as long as they meet the conditions mentioned above.
- Non-Returnable Items: For health and safety reasons, opened or used food items cannot be returned. This is in line with industry standards to ensure the quality and safety of organic products.
Pro Tip: Did you know that nearly 30% of customers are more likely to shop from a brand that offers easy returns? We aim to give you peace of mind when shopping with Nature Planet.
How to Initiate a Return
We’ve made the return process simple and convenient for you:
- Contact Us: Reach out to our customer service team at returns@natureplanet.in or call us at +91-79037 07842 within 7 days of delivery.
- Provide Details: Let us know your order number, the product you wish to return, and the reason for the return.
- Return Confirmation: Once we approve your return request, we will guide you through the process of shipping the product back to us.
- Shipping Costs: If the return is due to our mistake (e.g., wrong item shipped or defective product), we will cover the return shipping costs. Otherwise, the return shipping will need to be covered by the customer.
Refund Process
Once we receive the returned product, our quality control team will inspect it. If the item meets our return conditions (unused, unopened, and in its original packaging), we will process your refund.
- Refund Timeframe: Your refund will be credited 7 working days of receiving the returned item. Depending on your payment method, refunds will either be credited back to your original payment account or offered as store credit.
- Full Refund Guarantee: We stand behind the quality of our organic foods. If you receive a product that’s damaged or doesn’t meet your expectations, we’ll issue a full refund or offer a replacement.
Important Information
- Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 48 hours of delivery. We may request photos of the damage to process your claim swiftly. You can trust us to resolve any issues with your order quickly because customer satisfaction is our top priority.
- Late or Missing Refunds: If you haven’t received a refund after 7 business days, please check your bank account again. If you still haven’t received your refund, contact your bank or payment provider. If there’s still an issue, feel free to reach out to us, and we’ll do everything we can to resolve it.
Did you know that around 72% of online shoppers prefer brands that offer a hassle-free return policy? We want your shopping experience with Nature Planet to be as pleasant and convenient as possible.
Contact Us for Assistance
If you have any questions or need help with a return or refund, we’re just a message away! You can reach us at:
- Email: returns@natureplanet.in
- Phone: +91-79037 07842 (Monday to Saturday, 9 AM to 7 PM)
Our friendly customer service team will assist you every step of the way. Whether it’s about returning your organic honey, exchanging dried fruits, or anything else, we’re here to ensure your satisfaction.
Thank you for choosing Nature Planet, where we strive to provide you with the highest quality organic foods and a seamless shopping experience. Your trust means the world to us!