Shipping Policy – Nature Planet

At Nature Planet, we are committed to ensuring that your experience with us is as seamless and satisfying as possible. We know how important it is to receive your organic products on time and in perfect condition. That’s why we have a straightforward and reliable shipping policy, designed to get your favorite items like honey, dried fruits, Keshar (saffron), murabba, and other superfoods to your doorstep with ease.

1. Shipping Within India

We currently ship our premium organic foods across India. Whether you’re in a bustling city or a quiet town, we’ve got you covered. Shipping times and costs depend on your location, but we strive to deliver every order promptly.

  • Shipping Areas: All major cities, towns, and even rural areas in India.
  • Shipping Time: Typically, orders are delivered within 3-7 business days from the date of dispatch, depending on your location. Please note that this timeline may vary slightly during peak seasons or for remote locations.

2. Order Processing Time

We aim to process all orders within 24-48 hours of receiving them, Monday to Saturday. Orders placed on Sundays or public holidays will be processed on the next business day. You’ll receive a confirmation email as soon as your order is shipped, along with a tracking number.

  • Pro Tip: Studies show that 90% of customers expect their online orders to arrive within a week, and we work hard to meet that expectation!

3. Shipping Charges

We believe in keeping things simple and transparent when it comes to shipping costs. Our shipping fees are calculated based on the weight of your order and the delivery location. Here’s a breakdown:

  • Standard Shipping: ₹50-₹100 for orders below ₹500.
  • Free Shipping: On all orders above ₹500.

This way, whether you’re ordering a jar of organic honey or a bulk order of dried fruits and murabba, you’ll know exactly what to expect.

4. Tracking Your Order

Once your order is dispatched, we’ll provide you with a tracking number. You can use this number to track your shipment online through our trusted courier partners. This way, you’re always in the loop and can follow your package’s journey from our doorstep to yours.

  • Tracking Tip: Did you know that around 84% of online shoppers prefer to track their orders? We’ve made sure our tracking process is easy and convenient for you!

5. Delivery Timeframe and Delays

We understand that timely delivery is important to you. However, please note that delays may sometimes occur due to external factors such as weather conditions, public holidays, or issues with the courier services. While these instances are rare, we promise to keep you informed if there are any significant delays with your shipment.

6. What to Do If Your Order Is Delayed

If your order hasn’t arrived within the estimated delivery time, don’t worry! Simply reach out to us at support@natureplanet.in or call us at +91 79037 07842. We’ll look into it right away and provide you with an update.

  • Customer Tip: Over 70% of customers say they appreciate proactive communication about their orders. That’s why we’re committed to staying in touch and keeping you informed.

7. Damaged or Lost Packages

We take the utmost care in packaging your organic foods to ensure they reach you safely. However, if your package arrives damaged or appears to be lost, please contact us within 48 hours of delivery. We may request photos of the damage, and if necessary, we’ll replace the product or issue a refund.

8. International Shipping

At this time, we only ship within India. However, we are working on expanding our reach so that our organic products can be enjoyed by customers worldwide. Stay tuned for future updates!

9. Contact Us for Shipping Queries

Have more questions about our shipping process? Our friendly and knowledgeable team is here to help. You can reach us at:

At Nature Planet, we want you to enjoy our high-quality organic products with ease. From the moment you place your order to the time it arrives at your door, we’re here to make the experience smooth and enjoyable. Thank you for choosing Nature Planet for your journey to a healthier lifestyle!